Privacy Policy

Privacy Policy

Last Updated: September 2026

KEJAPIN respects your privacy and is committed to protecting the personal information you provide when using our website, platform, and services.

This Privacy Policy explains how KEJAPIN collects, uses, stores, shares, and protects information when you visit or use the KEJAPIN platform.

By using KEJAPIN, you acknowledge that you have read and understood this Privacy Policy.

1. About KEJAPIN

KEJAPIN is a Kenyan property listing platform that helps users discover properties and connect with property owners, landlords, agents, developers, and other property advertisers across Kenya.

Our platform may include listings for houses, apartments, single rooms, bedsitters, Airbnb and short-stay accommodation, commercial properties, land, and other real-estate opportunities.

2. Information We Collect

Depending on how you use KEJAPIN, we may collect different types of information.

A. Information You Provide

When you create an account, submit a property listing, contact an advertiser, or communicate with us, you may provide information such as:

• Full name.
• Email address.
• Phone number.
• Username and account information.
• Property information.
• Property location.
• Rental or sale price.
• Property descriptions and features.
• Photographs and videos.
• Contact information displayed on a property listing.
• Messages or enquiries submitted through the platform.
• Any other information you voluntarily provide.

Please do not submit sensitive personal information that is not necessary for using KEJAPIN.

B. Automatically Collected Information

When you visit KEJAPIN, certain technical information may automatically be collected, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Date and time of visits.
• Referring website or page.
• General usage and interaction information.
• Approximate location derived from technical information where applicable.

This information helps us operate, secure, analyze, and improve the platform.

3. How We Use Your Information

KEJAPIN may use collected information to:

• Create and manage user accounts.
• Publish and manage property listings.
• Help users discover properties.
• Connect property seekers with property owners and agents.
• Respond to enquiries and support requests.
• Communicate with users about their accounts or listings.
• Improve the KEJAPIN website and user experience.
• Personalize certain platform features.
• Monitor platform performance.
• Detect, investigate, and prevent fraud, abuse, or unauthorized activity.
• Maintain the security of our platform.
• Comply with applicable legal and regulatory requirements.
• Send marketing or promotional communications where permitted and appropriate.

4. Property Listings and Public Information

Information submitted as part of a property listing may be displayed publicly on KEJAPIN.

This may include:

• Property photographs.
• Property descriptions.
• Property location or area.
• Rental or sale price.
• Property features.
• Advertiser name.
• Contact information.
• Other information necessary to advertise the property.

If you are listing a property, you should only provide information that you are comfortable making available to potential property seekers and other visitors.

5. Contact Between Users

KEJAPIN may provide features that allow property seekers to contact property owners, landlords, agents, or advertisers.

Depending on the feature used, contact information may be shared directly between users or made available through the platform.

Users should exercise caution when sharing personal information with other users.

KEJAPIN is not responsible for how another user uses information that you voluntarily provide directly to them.

6. Cookies and Similar Technologies

KEJAPIN may use cookies and similar technologies to improve the functionality and performance of the platform.

Cookies may help us:

• Keep users signed in.
• Remember preferences.
• Understand how visitors use the website.
• Improve website performance.
• Measure advertising and marketing effectiveness.
• Provide relevant content or features.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Analytics

KEJAPIN may use analytics and measurement technologies to understand how users interact with the platform.

These technologies may collect information such as pages visited, device information, approximate location, traffic sources, and general usage patterns.

Analytics information helps us understand our audience and improve KEJAPIN.

8. Marketing and Communications

Where permitted by applicable law, KEJAPIN may send users information about:

• New platform features.
• Property-related services.
• Promotions.
• Important platform updates.
• News and announcements.

Where applicable, users may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting KEJAPIN.

Important service-related communications, such as account, security, or transaction-related notices, may still be sent where necessary.

9. How We Share Information

KEJAPIN does not sell your personal information simply because you use the platform.

We may share information where reasonably necessary to operate KEJAPIN, including with:

• Property owners, landlords, agents, or advertisers when you choose to contact them.
• Service providers who help us operate the website and platform.
• Hosting, infrastructure, analytics, communication, and security providers.
• Professional advisers where reasonably necessary.
• Government authorities or law-enforcement agencies where required by applicable law.
• Other parties where necessary to protect the rights, safety, property, or security of KEJAPIN, our users, or the public.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

10. Third-Party Services

KEJAPIN may use third-party services for functions such as:

• Website hosting.
• Analytics.
• Email and communication.
• Security.
• Maps and location services.
• Payment processing, where applicable.
• Advertising and marketing.
• Technical infrastructure.

These third parties may process information in accordance with their own privacy policies and applicable contractual or legal requirements.

KEJAPIN does not control the privacy practices of independent third-party services.

11. Data Security

KEJAPIN takes reasonable technical and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their accounts and personal information, including using strong passwords and avoiding sharing account credentials.

12. Data Retention

KEJAPIN may retain personal information for as long as reasonably necessary to:

• Provide our services.
• Maintain user accounts.
• Maintain property listings.
• Meet legal, regulatory, accounting, or reporting obligations.
• Resolve disputes.
• Prevent fraud and abuse.
• Enforce our agreements.
• Protect our legitimate business interests.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Your Privacy Rights

Subject to applicable Kenyan law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in appropriate circumstances.
• Object to or restrict certain forms of processing.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is being processed.
• Exercise other rights provided under applicable data-protection laws.

Some rights may be subject to legal limitations or exceptions.

To exercise a privacy right, contact KEJAPIN using the contact information provided on our website.

14. Children's Privacy

KEJAPIN is not intended to encourage children to provide personal information without appropriate supervision.

If you believe that a child has provided personal information to KEJAPIN in circumstances where this was not appropriate, please contact us so that we can review the matter and take appropriate action.

15. Location Information

Some KEJAPIN features may use location-related information to help users search for properties in particular areas.

Property advertisers may provide property locations as part of their listings.

Where location information is collected from your device or browser, you may be able to control location permissions through your device or browser settings.

16. Fraud and Safety

KEJAPIN may process information to identify and prevent fraudulent listings, scams, abuse, unauthorized access, and other activities that could harm users or the platform.

If you encounter a suspicious property listing, advertiser, message, or request for payment, please report it to KEJAPIN.

Users should independently verify property information and advertiser identity before sharing sensitive information or making payments.

17. International Data Transfers

Some service providers used by KEJAPIN may process or store information outside Kenya.

Where personal information is transferred outside Kenya, KEJAPIN will seek to do so in accordance with applicable data-protection requirements and appropriate safeguards.

18. Third-Party Websites and Links

KEJAPIN may contain links to third-party websites, services, social-media platforms, payment providers, maps, or other external services.

Once you leave KEJAPIN, the privacy practices of the third party may apply.

We encourage users to review the privacy policies of third-party websites before providing personal information.

19. Changes to This Privacy Policy

KEJAPIN may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be published on this page together with an updated "Last Updated" date.

We encourage users to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact KEJAPIN through the contact details provided on our website.

KEJAPIN

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